Feel the Joy Magazine. Fall Issue - Flipbook - Page 18
Team Spotlights
Feel the Joy
Spotlight
For many homeowners, the
Homestead Road experience begins
with a conversation — and Bianca
makes sure that first connection
sets the right tone. Since joining the
company in 2021, she has built a
customer experience centered on
responsiveness,
quality
and
genuine care. Under her leadership,
the team consistently maintains an
NPS above 90%, returns missed
calls within an hour and
coordinates next steps with
Acquisition Managers within 24
hours. Bianca is known for
combining high standards with
remarkable
empathy,
making
customers feel heard even in
difficult
situations.
Just
as
importantly, she is a leader her
team truly loves and respects. Her
professionalism, positivity and
willingness to support others
consistently make her one of the
colleagues most recognized for
living Homestead Road’s Core
Values.
BIANCA LOZANO
Customer Relationship Manager
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